Replacement Part for after-sales (US$17)

Return & Refund policy

Thanks for shopping at Smad. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

Cancellation

If you wish to cancel an order, please contact our customer service team

If you contact us within 24 hours of purchase:

We can cancel the order for you at no additional cost. The cancellation may take up to 3 days, thank you for your patience and understanding.

If the package is already shipped, we will issue a prepaid label and return your payment after we have received the package from you.

If you contact us after 24 hours of purchase:

You need to bear the return fee if the package is already shipped (depends on our system, not the order status).

The product has to be damage-free, packed in the packaging we sent to you.

We will return your payment after we have received the package from you.

There are times when we may not have the product(s) that you choose in-stock or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you do not have to worry unnecessarily about your order.