SMAD Portable Countertop Ice Maker, 26lbs in 24Hrs

Thank you for shopping at Smad. We appreciate your interest in our products and strive to ensure you have a rewarding experience while exploring, evaluating, and purchasing from us.

Shipping Policy

Shipping Cost

Typically, our products come with free shipping. However, if certain parts are out of stock at overseas warehouses, we may need to discuss with the customer, and they might be responsible for the shipping costs.

Delivery Estimates

The Delivery Time is calculated based on the shipping date, not the order date. The actual shipping date can be delayed due to invalid shipping address, weekends/holidays, etc.

Track Your Order

Once your order is shipped, you will receive an email containing the tracking information. Tracking information is also available on your "Order Details" page.

Shipping Areas

Our products can be delivered to the most of states in United States except Hawaii, Alaska, American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico and U.S. Virgin Islands and military zones.

Return Policy

We offer a 30-day return guarantee. The warranty begins from the date the product is received. If a product becomes defective during the warranty period due to a quality issue rather than misuse or damage, we can accept a return, provide free repair service, or issue a new replacement.

In special circumstances, and upon mutual agreement, we also accept returns for non-quality-related reasons such as no longer needed, change of mind, or not as described. However, you will need to cover the return shipping costs and pay a 20% restocking fee based on the original order value.

If you receive a damaged or incorrect item and wish to file a claim, please email us, and we will cover the return shipping costs.

If you would like to return a product, please follow these guidelines:
【Step 1】 : Contact our customer service team at service@smadappliances.com before returning a product. We will reply with return instructions within 24 hours.
To facilitate the return process, please provide the following information in email :

①Order Confirmation: Please attach a screenshot of your order confirmation from our website : www.smadappliances.com.
②Reason for Return: If it's due to quality issues, please upload 3-5 clear photos illustrating the problem.
③Non-Quality Issues: For returns not related to quality, please provide a detailed description of your requirements. We will review your request and respond accordingly after consultation.

【Step 2】 Once we approve your return request, we will send you return instructions. Please follow our return requirements and document the entire packing process (photos or video) to ensure the packed product matches the condition it was in when we shipped it.

【Step 3】 The return process will be initiated by us. We will provide you with a return label. You simply need to package the product as instructed, attach the label to the package, and wait for the carrier to pick it up.
Please note: Retain our original packaging for the return. We will not cover any additional packing costs incurred. If you encounter any special circumstances, please contact us promptly for assistance.